Get peace of mind with RealWear’s Service and Support Pack.

Now included with new device purchases.

Device must be registered within 30 days of sale.

Get peace of mind with RealWear’s Service and Support Pack.

Now included with new device purchases.

Device must be registered within 30 days of sale

Included benefits

Manage

Powerful tools to provide optimal user experience and security.

Resolve

Resolve your challenging issues.

Repair

Even the most reliable devices can need service.

Manage devices with
RealWear Cloud Pro.

Cloud Pro offers, advanced analytics, remote firmware management, Cloud Assistance calls, data export, home screen configuration tools, Kiosk mode, and more.

Resolve issues quickly
with technical support.

Our technical experts are available to answer your questions 24 hours per day during the business week. Log your issue via phone, email, or chat, and our team will respond within four hours.

Resolve issues quickly with technical support.

Our technical experts are available to answer your questions 24 hours per day during the business week. Log your issue via phone, email, or chat, and our team will respond within four hours.

Repair devices or arrange
an advanced replacement.

We know that uptime is critical for your frontline. In the rare cases of device failure, RealWear will send a replacement device in advance of receiving the old one.

Repair devices or arrange an advanced replacement.

We know that uptime is critical for your frontline. In the rare cases of device failure, RealWear will send a replacement device in advance of receiving the old one.

Pricing details

First year

One year of Service and Support Pack (“SSP”) coverage comes standard on new RealWear devices1 at no additional cost.

Additional years

Up to two years additional coverage may be purchased to extend your coverage beyond the first year. The price you pay depends on when you buy the additional years and is paid up front.

Point of Purchase

Save 40% when you buy two additional years of coverage when you buy your device.

First year

One year of Service and Support Pack (“SSP”) coverage comes standard on new RealWear devices at no additional cost.

Additional years

Up to two years additional coverage may be purchased to extend your coverage beyond the first year. The price you pay depends on when you buy the additional years and is paid up front.

Point of Purchase

Save 40% when you buy two additional years of coverage when you buy your device.

Device	Additional Coverage	SKU	Price (USD)
RealWear Navigator^® 500/520	2 years	SSP-POP2Y	$600 40% discount^*

Device	RealWear Navigator^® 500/520
Additional Coverage	2 years
SKU	SSP-POP2Y
Price (USD)	$600 40% discount⁴

^* Savings relative to two-year renewal rate set by SSP-ADD2Y: ($1000-$600)/$1000 * 100% = 40%

At Your Renewal Anniversary

You may purchase one or two additional years at the end of your first year. Buy two years, and you’ll save $200 vs. the single year option.

Device	Additional Coverage	SKU	Price (USD)
RealWear Navigator 500/520	1 year	SSP-ADD1Y	$600
RealWear Navigator 500/520	2 years	SSP-ADD2Y	$1000 $200 discount^*

Device	RealWear Navigator 500/520
Additional Coverage	1 year
SKU	SSP-ADD1Y
Price (USD)	$600

Device	RealWear Navigator 500/520
Additional Coverage	2 years
SKU	SSP-ADD2Y
Price (USD)	$1000 $200 discount^*

^* Savings relative to two-year renewal rate set by SSP-ADD2Y: ($1000-$600)/$1000 * 100% = 40%

^* Savings relative to the single-year rate set by SSP-ADD1Y. (2 * $600) - $1000 = $200.

You must purchase the additional years within 30 days of your device purchase date or your renewal anniversary.

Older devices

RealWear Navigator Series devices covered by an active legacy support pack may be added to Service and Support Pack coverage at the conclusion of their current support pack. They may be enrolled using the “At Your Renewal Anniversary” prices in the table above.

HMT-1^® and HMT-1Z1^® devices are ineligible for renewed coverage under the SSP.

Align contract end dates

Have multiple sets of devices with varying contract end dates? RealWear, and our partner network can work with you to bring your licensing to a single renewal date.

Contact us for help or more details.

Devices

HMT-1 series

Get peace of mind with RealWear’s Service and Support Pack.

Now included with new device purchases.