Get help fast when you need it most
Introducing RealWear Connect – a faster way to get hands-free assistance with Zoom and Teams.
What is RealWear Connect?
RealWear Connect is an app that organizes remote experts into contact groups and notifies them through email, in-app notifications, and text messages to quickly join a support call. Remote team members can quickly and easily join the meeting, simplifying the support stack and reducing potential downtime. RealWear Connect leverages existing video solutions that your company may already use, such as Microsoft Teams and Zoom.
See how it works
Why RealWear Connect?
Simplify
remote support
Problem
It can take multiple call attempts to reach support personnel.
Solution
Make a single call to a support group, reducing frustration and improving uptime.
Improve support responsiveness
Problem
Users calling the same person each time can cause disruption.
Solution
Support calls can be handled by any support member, improving utilization and response time.
Increase effectiveness of support
Problem
Another team may be better suited to solve an issue.
Solution
Easily direct calls to the right team, improving the overall process.
See it in action
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Note: License required for usage of RealWear Connect.
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